Comments on: Outlook 2.5 upgrade help

By: TonyK

TonyK — Sat, 16 Jul 2005 15:12:03 +0000

The update 2.5 (14 July) hangs up with an installation attempt. The hour glass stays even after an hour. Had no problems with 2.5 (June). If I try to run it again I get the, “Failed to extract file ‘NewBinary21′ from the binary table” Although Newsgator says this happens only up to version 2.0 this is not correct.

By: Greg Reinacker

Greg Reinacker — Thu, 30 Jun 2005 03:40:19 +0000

Ok, card no longer required. :-)

By: Greg Reinacker

Greg Reinacker — Thu, 30 Jun 2005 02:34:12 +0000

Mark - at the moment you can’t, but I believe that was just a mistake. You should be able to get the upgrade without a CC…check back sometime tomorrow.

By: Bob Archer

Bob Archer — Thu, 30 Jun 2005 01:25:00 +0000

FYI: Feel free to have your devs call me at home up to about 11PM eastern tonight at my home number. My number is in my online account profile.

Funny, I am a developer and our product manager nixed an upgrade release because it hosed another one of our products. I am glad she did, cause I'd rather explain why it's late than why it doesn't work. I had already spent about 6 days on install building and testing. I have since spent another two days on it, and I'm glad I did. It should be a much easier upgrade experience for our customers now.

So, I feel your pain. I'm sure you'll make it right, but boy does it suck to be a dev/qa/support person at your company today/tonight!!!

BOb

By: Bob Archer

Bob Archer — Thu, 30 Jun 2005 01:02:43 +0000

My account name is pilotbob.

I got a reply from support but I didn't understand it. They asked me if I activated OE? Well, this should be handled via my subscription right? I appreciate the upgrade but now I have OE at home and work and neither is working!

I just hate reading blogs online.

BOb

By: Royce

Royce — Thu, 30 Jun 2005 00:20:46 +0000

I have the same error and have emailed support twice. So far no reply.

By: Mark Danks

Mark Danks — Thu, 30 Jun 2005 00:07:40 +0000

So how do I get the free 2 years without providing my credit card #?

By: Greg Reinacker

Greg Reinacker — Wed, 29 Jun 2005 23:12:14 +0000

Guys - if you’re having any kind of problem, _please_ send a note to support at newsgator.com, including as much information as you can. Bob, in particular, the dev team wants to talk to you directly about the “expired” problem you’re seeing…or at very least, they need the username of your account. Thanks!

By: Thomas Brock

Thomas Brock — Wed, 29 Jun 2005 22:16:17 +0000

I get the same error, Bob. Other users are getting it, as well.

There's quite a furor (as there well should be!!) over this in the NewsGator Support discussion boards...

And no solution as of yet, either.

Recently, I've praised highly the NewsGator OE...Now, it seems I must eat my hat!!!

By: Bob Archer

Bob Archer — Wed, 29 Jun 2005 22:04:23 +0000

I've done all this and now in Outlook I get the following error message:

Account Expired

Your account expired on: 6/29/2007

Your account has expired for one of the following reasons:

No billing information on file
The credit card on file has expired
An error occurred when processing a charge for your card

Please go to NewsGator Online to renew your account

***
Either time flies or it isn't really after 6/29/2007 !!!